Website Privacy Policy — /legal/privacy
Effective Date: [september 28, 2025]
Overview
This Privacy Policy explains how we collect, use, and share information when you use the Site. It covers website data only. For PHI handled in care delivery, see our HIPAA Notice of Privacy Practices (NPP).
Information We Collect
- Usage data: IP address, browser, device, pages viewed, timestamps, referring/exit pages (typical server logs/analytics).
- Form data: name, contact info, message content when you submit a form.
- Cookies & similar tech: See Cookie Policy.
- Third-party tools: We may use analytics, advertising pixels, scheduling, or map embeds that collect usage data for us.
How We Use Information
Operate, secure, and improve the Site; respond to inquiries; analyze usage; personalize content; comply with law.
Sharing
- Service providers (hosting, analytics, form processing) under contractual safeguards.
- Legal: to comply with law or protect rights/safety.
- No sale of personal information for independent third-party use (aligns with good medical-site practice).
Your Choices
- Opt-out of marketing emails via unsubscribe link.
- Manage cookies (see Cookie Policy).
- Do not submit health details through general web forms; use the patient portal or call us.
Security
We employ reasonable administrative, technical, and physical safeguards.
Children
The Site is not directed to children under 13.
Changes
We’ll post updates here with a new “Effective Date” and, when material, provide additional notice.
Contact
[privacy@sanovamedical.com] or 520-420-1966.
3) HIPAA Notice of Privacy Practices (NPP) — /legal/hipaa-notice
Effective Date: [september 28, 2025]
This Notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully. (Required by 45 C.F.R. §164.520; HHS also publishes model NPPs.) eCFR+1
Our Duties
We are required by law to: maintain the privacy of your protected health information (PHI); provide you this Notice; follow the Notice’s terms; and notify you following a breach of unsecured PHI. eCFR
How We May Use and Disclose PHI (examples)
- Treatment (e.g., sharing with specialists).
- Payment (e.g., billing, eligibility).
- Health Care Operations (e.g., quality review, training, audits).
- As Required by Law (e.g., public health, abuse/neglect reporting, health oversight, law enforcement in limited cases).
- Appointment reminders & care coordination communications (calls, texts, emails, portal messages).
- To family/friends involved in your care when appropriate and permitted.
These examples follow HIPAA’s permitted uses. HHS.gov
Uses/Disclosures Requiring Authorization
Most uses of psychotherapy notes, marketing, or sale of PHI require your written authorization. You may revoke an authorization in writing. eCFR
Your Rights
- Access: You can see or get a copy of your medical record.
- Amend: Request a correction.
- Request confidential communications (e.g., to a different address or phone).
- Request restrictions on certain uses/disclosures.
- Accounting of disclosures.
- Get a paper copy of this Notice.
- File a complaint with us or with HHS OCR; we will not retaliate. (These elements are required content of the NPP.) eCFR+1
Contact & Complaints
Privacy Officer: [Name], [privacy@sanovamedical.com], 520-420-1966.
You may also contact the U.S. Department of Health & Human Services, Office for Civil Rights. HHS.gov
4) Nondiscrimination & Accessibility (Section 1557) — /legal/nondiscrimination-accessibility
Sanova Medical Group does not discriminate on the basis of race, color, national origin, sex (including pregnancy, sexual orientation, gender identity), age, or disability in its health programs and activities. We provide:
- Free aids and services for people with disabilities (e.g., qualified sign language interpreters, written info in other formats).
- Free language services to people whose primary language is not English (e.g., qualified interpreters, translated materials).
- How to get help: Call 520-420-1966 for assistance; TTY users can dial 711.
Grievances: Contact our §1557 Coordinator at [privacy@sanovamedical.com].
This mirrors the 2024 updated §1557 rule requirements for covered providers receiving federal financial assistance. HH Health Law Blog+3Federal Register+3HHS.gov+3
5) Telehealth Consent (Arizona) — /legal/telehealth-consent
Arizona law generally requires verbal or written informed consent before delivering care via telehealth, with documentation in the medical record; certain exceptions apply (e.g., emergencies). Prescribing must follow state and federal law. FindLaw Codes+2Arizona Legislature+2
By consenting to telehealth with Sanova Medical Group, you acknowledge:
Nature of telehealth: audio, video, and/or data transmission; potential benefits/risks (e.g., privacy limits, tech failures).
Alternatives: in-person visit is available when clinically appropriate.
Privacy: we protect PHI per HIPAA; you should choose a private location and secure device/network.
Medical emergencies: call 911; telehealth isn’t for emergencies.
Consent: you may withdraw consent at any time by informing us.
Location & licensure: you must be in a state where our clinicians are authorized to practice (typically Arizona for Sanova).
Prescriptions: subject to applicable law; Schedule II substances may require in-person assessment consistent with law. Arizona Legislature+1
6) No Surprises / Good Faith Estimate — /legal/no-surprises
If you’re uninsured or not using insurance, you have the right to a Good Faith Estimate of expected charges before services. If you are billed $400+ more than your estimate, you may dispute the bill. (This summary reflects federal No Surprises Act patient notices routinely provided by practices; keep your internal workflows aligned.) [Optional: link to your PDF estimate form or instructions]
7) Patient Financial Responsibility Policy — /legal/financial-policy
- Insurance: Please bring current insurance information; you’re responsible for non-covered services, deductibles, copays, and coinsurance.
- Self-pay: Payment due at time of service unless otherwise arranged.
- Billing questions & estimates: Contact 520-420-1966 or [billing@sanovamedical.com].
- Missed appointments: [insert no-show/late cancellation policy].
- Refunds & credits: [insert process and timeline].
- Collections: Accounts past due may be referred to a collection agency after notice.
8) Communications & SMS/Email Consent — /legal/communications
We may contact you by phone, text message, email, or patient portal for appointment reminders, care coordination, billing, or practice updates. By providing your contact information, you consent to receive such communications, including automated messages. Message/data rates may apply. You can opt out of marketing texts by replying STOP; clinical and operational messages may still be sent where permitted by law and necessary for care. (This aligns with common medical-practice communications language; keep it consistent with your NPP.) HHS.gov
9) Cookie Policy — /legal/cookies
- What are cookies? Small files placed on your device to operate and improve the Site.
- Types: strictly necessary; performance/analytics; functionality; advertising.
- Control: You can manage cookies via your browser and our cookie banner preferences. Disabling some cookies may affect Site functionality.
- Third-party cookies: analytics and embedded services may set their own cookies.
(Privacy statements for medical groups often include server log/analytics language—see Bluestone’s privacy page for structure.) Bluestone Physician Services
10) Social Media & Reviews Policy — /legal/social-media
We welcome your engagement on our social channels. Do not share personal health information publicly. We don’t provide medical advice on social media and may remove comments that are abusive, promotional, or disclose personal information. For care questions, call us or use the patient portal.
